ScootHQ covers items for defects for a period of 30 days from the date of delivery. If any issues arise after this time, warranty cover will be passed over to the brands & suppliers we work with.
More than 30 Days?
We work with the brands/suppliers to see if it can be covered under warranty for you (usually it is, but depends on the way the damage has occurred).
Please note that each product carries a different warranty period per supplier/manufacturer this are broken down below.
In particular, you should note, any scooter or other products sold that used in an extreme manner or at a skate park, have limited warranty cover due to the nature of use they are put through. For a full breakdown of this information see below for each product area.
Still not covered but within 6 months of purchase?
We offer a crash replacement policy, where we offer a goodwill policy of 25% discount off your next order with us for the same/alternative replacement item, not including postage costs.
For a warranty claim to be raised, we require you to provide evidence that the item supplied was faulty, initially we will try to do this via email ([email protected]), by asking you to provide us details of the fault, plus a photograph or video to help provide us sufficient evidence.
We may also request that a product is returned to us for inspection after a warranty issue is reported. If the issue found is indicative of a manufacturing error, ScootHQ will reimburse your postage costs (up to a value of £7 for UK Customers) or we'll provide you a Collect plus label to help deal with the return easily. ScootHQ will also pay to return the product to you once fixed.
However, if the item has been damaged by user error or general wear and tear, you will be responsible for all postage costs and will also be charged for any repair work needed. An adviser will be in touch to make you aware of the costs before we undergo any repairs.
We will always strive to have every issue resolved as swiftly as possible, but as we are required to liaise with our suppliers, there is no set time frame for resolution available. That being said, usually warranties are completed within 3 weeks, and we will contact you any time there is a development in your case.
Warranty period is defined by the time of first contact & information that we have about any issue that's occurred with a product purchased from us.International Customers We provide a pre-filled returns form you can use for the return. For returns outside the UK, you'll be required to pay shipping costs with tracking. Once received, a full refund to the value of the goods, minus the full cost of the us sending the order originally out to you will be given. Our UK Address for returns is: ScootHQ Unit 1, Greabridge Business Park, Budds Lane, Romsey, Hampshire, England SO51 0HA Warranty Policy - Our Risk Free Support Within 30 Days of receipt of the items? Simple 30 days retailer warranty on all orders with genuine manufacturer defects. More than 30 Days? We work with the brands/suppliers to see if it can be covered under warranty for you (usually it is, but depends on the way the damage has occurred). Still not covered but within 6 months of purchase? We offer a crash replacement policy, where we offer a goodwill policy of 25% discount off your next order with us for the same/alternative replacement item, not including postage costs.
Warranty Detail Breakdown for Products Sold
Electric Scooters - 3 months (some brands go up to 6 months) however different parts have a different level of warranty cover, parts that break due to accidents or misuse are not covered.
Chromoly Bars 3 months (some brands go up to 6 months)
Bearings in wheels are not covered unless faulty upon receipt, as they can easily get rusted out by water or very hard wheel landings.
Headsets - 1 month (some brands go up to 3 months)
Pegs - 1 month subject to fair use